Subject: Refund Request – Unable to Use Paid Video Generation Service Hello GizAI Support, I made a payment of USD 10 this morning to use GizAI's AI video generation service. However, I am currently unable to utilise the facility I paid for. Whenever I try to create an AI video,
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Hello, there’s a scale issue. Mobile version (IPhone, Chrome) looks like that. Also displays incorrectly on PC, at least when dev tools is enabled
Hello admin, All my works are gone such as Prompts, images and video outputs. No previous chats at all, Please help me. I need them! Thank u
Its back to normal, thanks
Hi Alnor,
We've fixed today's issue that prevented previous chats from appearing. We understand how worrying it is when the conversations containing your prompts and image/video results seem to disappear, and we're sorry for causing that concern.
The problem was with loading chat history after our update. We've verif

Anyone having issues? The chat tab does not seem to be working properly, always returning the response "You have no update permissions", with a yellow popup at the bottom that reads "Duplicate Data Entered". Also somewhat concerning is that all my chats are gone, replaced with "N

Much obliged.
Hi Jei Are,
We've fixed the issue that caused “No previous chats,” “You have no update permissions,” and “Duplicate Data Entered.” Today's update introduced a problem on our side that prevented chat history from loading and messages from saving correctly. We're sorry for the disruption and the worry it caused.
We've

Just out of curiosity, is the site down for maintenance again or something? Most of my images are gone, and I get this error message when I try to generate anything using GPT Image 2.5: size "1152x2048" conflicts with aspectratio "1:1" (got 1152x2048)
Hi,
Thanks for reaching out, and sorry for the inconvenience.
- Image Display Issue:
The site was not down for maintenance. A recent update introduced a bug in the public link resolution path, which caused existing generated images to temporarily return 404 errors. All image files remained completely safe on storage

I shouldn't say 'gone' I should have said 'refuse to load'. There's a broken image icon where the .jpgs should be.

When I create new images in GPT Image 2.5, it won't let me label them in my conversations so I can tell which one's which.
Hi! Thanks for reaching out and sharing this feedback.
Currently, GizAI doesn't support adding custom labels or tags directly to individual image cards inside a chat conversation stream. When creating many iterations in a single session, we understand how keeping track of which version is which can become difficult.
Minimax h3 video generator isnt following what is in the prompt . I used gpt , sonet , qwen and other kinds of convertions prompt but still isnt folling whats on the text prompt revised, I tried many times still the same output. please help
Ok . ty. i will try this one
Hi Alnor,
Thank you for reaching out! When a video generator doesn't follow a prompt despite rewriting it through GPT, Claude, or Qwen, the issue is almost always architectural rather than prompt wording.
Here is why this happens and the professional workflow to achieve your exact vision:
1. Why DiT Models Strug
Hello, Could you please consider removing the current (recent) 50,000-character limit for the system prompt, or increasing it substantially? I work with large texts, so this feature was extremely important for me. I have tried attaching TXT files, using GIZ Drive, and pasting tex
Hello! Found some really upsetting bugs with the new update: 1. The page refreshes when trying to 'edit' my prompt by clicking on 'edit' (Chat) 2. When hover over text (in the prompt/output window), it aligns to the left. If I move the cursor, the text aligns to the center (and s
Hi! Sorry for the disruption, and thank you for explaining it so clearly. We've fixed the text jumping on hover and restored the Refresh button under Billing → Rate limits. These changes are now live.
We also checked that opening Edit keeps the chat in place without reloading. Please refresh GizAI once and try again.
i have a problem in gpt 5.6 sol ... it's gone on the list and I cant use it anymore, its asking me dollars just to chat gpt sol... Please help and see the attached files. Ty
Thanks for clarifying! I refreshed the page, switched to GPT6 Astra, and everything is working as expected ,its awesome! thanks
Thanks for reaching out, and sorry for the confusion. GPT-6 Astra has replaced GPT-5.6 Sol as an Included model, with the same usage allowance for your plan.
Please refresh the page and select GPT-6 Astra under Included models to use that allowance. Sol is still available separately as a usage-billed model, which is w

I'm having more issues with GPT Image 2. Whenever I try to generate an image, I get an error message that says File id is required.
Sorry you've run into another issue with GPT Image 2, and thank you for reporting it. We've fixed the "File id is required" error, and the update is now live. Please refresh the page and try again. Let us know if it still occurs.
I am writing to report a consistent issue with video generations using the LTX 2.5 model on your platform, which has resulted in unusable outputs for days. When generating extended clips (15 seconds), the first 1 to 7 seconds correctly adhere to my prompt and reference image. How
hello Gizai team, thanks for the tip, i will try all of this tips and will be back here for update
,
Hi Alnor!
Thank you for the detailed report! We investigated your exact 15-second generation runs with LTX-2.5 to see why the output shifts at the 7–8 second mark.
Here is what is happening under the hood and how to achieve seamless 15-second results:
Why the Drift Happens Around Second 7–8 in LTX-2.5:
- **Init