Feedback

Hi Esa, thanks for reporting this. We checked the AI Writer copy action and confirmed this was a frontend clipboard issue. A fix has now been deployed, so the copy icon should copy the AI-generated response instead of the prompt text. Please refresh the app and try again. Sorry for the disruption, and thanks again fo

Hi John, thanks for the detailed report. We checked the Story-specific image path in the app and found an issue in how attached images were being passed into the Story flow, even though the general video upload path could still work. We have updated that path so attached Story images are handled through the working te

Hi John, thanks for reporting this. I checked your recent video attempts, and your account access looks fine. Video generation is working, but some recent attempts were blocked by the safety filter, and one video job was left showing as processing instead of closing cleanly. We have updated the video job handling so c

Hi John, thanks for reporting this. I checked the recent session, and your account access looks fine. This does not appear to be a subscription issue. What you are seeing is likely the model steering a sensitive creative-writing scene toward safer, more general wording. That can make it feel like the chatbot is taking

Hi John, thanks for reporting this. I checked your recent sessions, and your account and image generation access look fine. This does not appear to be a subscription issue. The issue is that some smaller/faster models are not strong enough for this kind of AI Story workflow. In particular, GPT-4.1 Nano is weak for na

Hi Keith,

Thank you for taking the time to share your experience.

First, I want to let you know that your refund has been fully processed.

I also want to address the frustration you experienced. It sounds like you ran into our rate limits while trying to create videos, and I completely understand how disruptive that

Sorry about that! When longer or higher-resolution videos are generated, it can take more time. Under normal settings, it finishes in about 30–40 seconds, and there’s no queue delay now, so please try again.

Thank you!

1. Visit https://app.giz.ai
2. Click the avatar in the top left
3. Select Subscription
   From there you can update the plan, change payment method, or cancel.

when the alternative will be available?

@peepso_user_515592(Faisal Albahrani ) Sorry about that. It seems the Wan 2.2 14B model has had some availability issues on the provider side recently. We will look into improving this or finding a better alternative soon.

Dear Chunek Sant,

We are truly touched and deeply grateful for your kind and generous words. Your message means a lot to our entire team.

In all honesty, we know that our service is still far from perfect. With limited resources, we sometimes fall short in providing the level of responsiveness and support that our us

With Wan 2.2 5B, you can generate up to 10 videos per hour. However, since the free trial usage is counted together, you may have only been able to generate 4 videos. In addition to Wan 2.2 5B, you can also use LTX Video v0.9.7 13B, which allows up to 18 runs per hour. There are many other video models available as wel

received now. Thank you

@peepso_user_2(Kyungtae Kim) I have received your mail but not received refund yet. Thanks for the response.