Support Forum

Hi, we're very sorry for the trouble, and thank you for reporting this. We found that some reference images were being unnecessarily processed in the browser before upload, which could cause the “image processing failed” message. This has now been fixed. For supported image formats, you should not need to resize the im

Hi Rahulratna, thank you for reporting this. We found and fixed the issue that caused LTX-2.3 Distilled 1.1 to ignore vertical aspect-ratio settings. The fix is now live, and we verified recent 9:16 generations are producing vertical videos correctly. We also improved LTX routing and processing times. Your account is

Hi Dávid, thank you for continuing to report the LTX failures. We confirmed that the CUDA errors came from a server-side GPU hardware fault, not your browser or device. Emergency maintenance is complete and LTX is available again. We also changed the system so unhealthy GPU workers stop receiving new jobs, failed prov

Hi Dávid, sorry about the disruption. We found and fixed the issue that was causing LTX 2.3 requests to return “Raw file content not available” instead of producing the normal result. LTX is not being removed. Please try it again now, and thank you for reporting this so quickly.

Hi John, sorry for the trouble. We found and fixed the Story issue that could leave an old attachment/image reference attached to a later text-only request and cause the “Attached file reference is missing or invalid” error. Please try the Story flow again now. Thanks for reporting it and for your patience while we tr

Hi John, thank you for reporting this. We investigated the upload and Story attachment flow around your recent reports and found that files could fail before they were fully attached to the chat or Story request. That could make the conversation appear to stop, or show an upload-related error even when you were only tr

Hi John, I saw this earlier upload report as well. We handled it together with your newer Story/chat upload post. The attachment/storage path has been updated so local files uploaded from chat or Story should now reach storage correctly and appear back as attached files before generation starts. File chips should also

Hi,

We’re sorry for the confusion and inconvenience. FastWAN 2.2 did not meet our expected quality standards, so we have cancelled its deployment and removed it from active service.

Please use LTX 2.3 instead, which is currently the recommended replacement.

Thank you for your understanding.

Hi John, thanks for the detailed report. I checked the affected chat and the later runs from your account. The confusing part here was the error message: some requests were being blocked by content policy handling, but the chat could show that as a generic generation or file-format error. We updated that handling toda

Hi MrsQueenSize, thank you for the additional testing and screenshots. We reviewed the Gemini chat behavior, file attachment flow, and My Drive/file picker issues you reported, and several fixes have now been applied. The issue where Gemini sometimes exposed internal thinking or routing text in the visible answer has

Hi John, I saw this duplicate report as well. We handled it together with your other Story upload post. The Story-specific image attachment path in the app has been updated, and your later test appears to have accepted an attached image. Please retry your Story workflow with the reference images you want to keep.

Hi Emanuele,

Yes, that statement remains valid.

For DeepSeek, we have followed their official guidance and disabled the setting that allows personal data to be used for model training. In addition, all of our other API providers are configured or selected on the basis that customer data is not used for AI training.

Hi John, sorry you did not get a faster reply here. I checked this together with your earlier post. Your account and access look fine. The problem is most likely model fit, not your subscription. GPT-5.4 Nano is fast, but it is not reliable enough for long story projects with locked canon, exact formatting, images, an