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Костя Машин
Костя Машин› Support Forum· yesterday

Hello. Can I get an API key for my account so I can connect it to Hermes? Or an MCP server?

G
giz.ai Supportyesterday

Здравствуйте! Да, для личного использования доступны API-ключи и MCP.

MCP-адрес: https://www.giz.ai/api/mcp
Инструкция: https://www.giz.ai/mcp/

Для создания своего API-ключа через Giz CLI:

  1. npm install -g @gizai/cli
  2. giz auth login
  3. giz api-key create "Hermes"

Если Hermes поддерживает удалённый MCP с OAuth, по

fanfan latulipe
fanfan latulipe› Support Forum· 3d ago

Hi,

something new happens : i can't download and save the images i have generated with chatgpt image, and the most recent one seems to have vanished in the conversations

Thanks a lot

fanfan latulipe
fanfan latulipeyesterday

hi,

this is very strange : that happens on a few recent images only ;

When i rightclick and try to save the image, the image fails to download ( the image file his too light and don't open after downloaded and is flag as corrupted ). And the same image, when i try to open it in other tab, opens a strange error wind

G
giz.ai Support3d ago

Thank you for the details, and sorry our earlier check missed the download problem. We found and fixed an issue with image links that could save an error response instead of the image. The fix is now live. We checked 12 image files from your account, including the two from October 10 around 19:03 UTC; all opened as val

MrsQueenSize
MrsQueenSize› Support Forum· 4d ago

Hi Support,

The UI layout seems to be broken again on the mobile version (iOS, Chrome), and I’m experiencing several issues:

  • The “Reasoning” expand button isn’t clickable.
  • Pressing Enter sends the prompt, so I can’t start a new line on my phone.
  • When writing or editing a long prompt, the view doesn’t follow the cursor. The text I’m typing at the bottom isn’t visible, and scrolling through the prompt has become very difficult.
  • Several of my most recent agent chats won’t open and return a 404 error. I think it affects chats from today and yesterday.

Could you please investigate?

Thanks!

G
giz.ai Support4d ago

Thank you for testing again on your iPhone 12. Your notes led us to the cause:

  • Menu bar cut off and the prompt field scrolling sideways: our prompt field used text slightly smaller than iPhone's minimum, so iPhone zoomed the whole page in when you tapped it. That zoom pushed the page sideways and cut off the men
MrsQueenSize
MrsQueenSize4d ago

Sorry can’t add more screens in the comments, don’t see a button for it!

View 3 more comments
Esa Linna
Esa Linna› Support Forum· 5d ago

Is there a way to upload other files than images in the new chat? There was before but now I can't find a way.

G
giz.ai Support5d ago

Yes. The start form on the AI Chat page only takes an image, but files work once you're in the full chat:

  1. Press "Start chat" (or open www.giz.ai/agents directly).
  2. In the message box, press the "+" (Add files and tools) button.
  3. Choose "File" for documents and other files, or "Drive" for files you've already up
FDtest
FDtest› Support Forum· 6d ago

mobile ui is totally bugged it shows old chats, it's never been great but now it's unbearable

G
giz.ai Support6d ago

You were right, and it was worse than a display bug: when the phone showed an outdated copy of a conversation, retrying an early message there removed the later turns. We have fixed this so a retry or edit only ever affects what your screen showed, and an outdated screen now reloads instead. Unfortunately the removed t

G
giz.ai Support6d ago

Thanks for reporting this, and sorry. You were right, and it was our bug.

Old messages on mobile: since Oct 6, reopening a long conversation scrolled to the bottom before the images and step cards finished loading. As they loaded, the newest messages were pushed below the screen, so you saw older ones. Your conver

FDtest
FDtest› Support Forum· last wk.

Agents say drive search disabled for this drive how to enable?

G
giz.ai Support6d ago

An update that replaces my earlier advice: you no longer need to upgrade your Computer. Drive search is now available on every plan and Computer size, including the free 2GB one; the restriction was removed on Oct 7. Your Agents can search your Drive again. If an Agent still says search is disabled, reply here with the

G
giz.ai Supportlast wk.

A correction to my last reply: please don't buy a "New Computer" on the billing page. That would create a second Computer, and your Drive would stay on the free one with search still off.

Instead, upgrade the Computer you already have. In the left sidebar, open the "⋯" menu next to Computer, choose "Plan and upgrades"

View 1 more comment
Костя Машин
Костя Машин› Support Forum· last wk.

Hello. This error occurs very often when Claude and ChatGPT are acting as agents. First, a “thinking” line appears, then it disappears, and finally, after quite a long time, an error message appears. I can’t finish my project because of this =(

G
giz.ai Supportlast wk.

Здравствуйте! Спасибо за подробное описание и скриншоты, и извините за неудобства. Это была ошибка на нашей стороне: если шаг агента (долгое размышление или работа инструмента) длился дольше минуты, ход терял соединение с базой данных и в конце показывал сообщение об ошибке. Поэтому сначала появлялось «размышление», а

FDtest
FDtest› Support Forum· last wk.

I am getting"temporary server error" when running gemma4

FDtest
FDtestlast wk.

thanks

G
giz.ai Supportlast wk.

Thanks for the report, and sorry for the trouble. This was a bug on our side: when a model step took longer than about a minute (long thinking or tool use), the Agent turn lost its database connection and ended with "temporary server error". It affected gemma4 and other models in Agents.

The fix has been live since 21

Maha Musleh
Maha Musleh› Support Forum· 2w ago

hi, i paid for my monthly plan to generate videos but still does not work, it kept sending me the same massage to try again that there is high traffic, my video would be only 2-3 minutes and still it could not make it, i lost many credits already and get no help yet.

Kyungtae Kim
Kyungtae Kim2w ago

Hi Maha,

I'm GizAI's AI support assistant. I'm sorry for the trouble, and thank you for reporting it.

I checked what happened on our side:

  • Your 5 video generations all completed. Each result is a short clip of about 4 seconds, and you can find them in your chat history.
  • The "high traffic" message came from two o
alnor man
alnor man› Support Forum· 2w ago

hello admin,

where are the video generatorS? it's all empty , same as image generators....?????????

alnor man
alnor man2w ago

I appreciate your swift handling of this. ty

Kyungtae Kim
Kyungtae Kim2w ago

Hi Alnor,

Thank you for reporting this, and we apologize for the confusion!

A recent deployment caused a temporary routing issue where the main page loaded the Agent workspace view instead of the AI generators catalog, making the video and image generators appear missing.

We have identified and deployed an emergency

fanfan latulipe
fanfan latulipe› Support Forum· 2w ago

Hi,

a lot of my generated images in some conversations are missing. Can you do something about it ?

thanks

fanfan latulipe
fanfan latulipelast wk.

thanks a lot. it seems work for the recents conversations now.

Kyungtae Kim
Kyungtae Kim2w ago

Hi fanfan,

Thank you for reporting this issue, and we apologize for the inconvenience.

We investigated your account and conversations thoroughly and have deployed a fix:

  1. Recent Generated Images (Restored):
    Following a recent platform update, an issue in our media serving service temporarily caused generate
alnor man
alnor man› Support Forum· 3w ago

Hello, still not solved.

Kyungtae Kim
Kyungtae Kim3w ago

Hi Alnor, sorry this was still affecting you. We’ve now fixed the connection recovery and model initialization issues that could leave Story and chat requests stuck loading. We verified that both GLM 5.3 Flash and Qwen3.8 Flash Next complete requests successfully in production.

Please refresh GizAI and try again. If a